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SOLID

Kelly - Gold

Red - Black

Royal - Navy

White - Wine

FAQ

Ordering

Q: What’s the best way to contact Hockeysocksonline regarding my order?
A: You can email your enquiry to customerservice@hockeysocksonline.com or contact us by calling our toll free number 1-877-753-5225 or by fax: 514-488-6444 during the hours of 8.00 am – 6.00 pm EST Monday through Saturday (excluding holidays).

Q: Sizes/Colors
A: See Product Page
We welcome the opportunity to discuss any special requirements re: quantity, size, color etc.

Q: How long should it take to process my order?
A:It takes approximately 2 – 3 business days from transaction to process and ship your order. You will be notified via phone and /or email for any delay on your order.

Q: What if I require custom made Hockey Socks?
A: Our customer service department would be most happy to help you with your requirements.

Q: I don’t wish to place my order on line, how can I proceed?
A:We can accept your order by EMAIL, FAX or PHONE ORDER.  It must include the following information:

Full Item Description with Size/Color/Quantity
Full billing name
Billing Street Address
Billing City
Billing State/Territory
Zip/Postal Code
Billing contact phone number

Full Shipping name
Shipping Street Address
Shipping City
Shipping State/Territory
Zip/Postal Code
Shipping contact phone number

Delivery Method*

Contact email address
Credit Card number
Card expiration date
Card ID (American Express: 4-digit, non-embossed number printed above your account number on the face of your card.
Visa, MasterCard or Discover: 3-digit, non-embossed number printed on the signature panel on the back of the card.)

*Attention*

Delivery method for orders shipped to Canada - UPS Ground for Canada
Delivery method for orders shipped to United States - UPS Ground for United States
(Overnight Shipping available at a premium)
****Delivery method for all other International Orders - Worldwide Express

****Please note that the CUSTOMER is responsible for all customs, duties and taxes of home country on all international orders. When delivered, the delivery person may require an additional payment or you may be billed. This is an amount due for the duties and/or customs brokerage fee...this is not a shipping charge. Please check your local rules and regulations prior to ordering for the amount of these charges.

Q: What forms of payment do we accept?
A: We accept Visa, MasterCard,  American Express. To place an order for payment by Money Order, please contact our customer service at our toll free number 1-877-753-5225. Your order will be processed upon receipt of payment

 

Q: Are there customs duties?
A: No, for shipments to the U.S. …Yes, for International (see Delivery Method for International Orders).

Q: How can I check the status of my order?
A: To check the status of your order, please go to www.ups.ca. It takes approximately 2 – 3 business days from transaction to process and ship your order.  If you have not received a tracking number via email within that time, please call our toll free number 1-877-753-5225 or email customerservice@hockeysocksonline.com for the status of your order.

Q: What if I want this sent as a Gift?
A: We will include a Gift Card.

International

Q: What number do I call?
A:  Please call customer service at 514-867-9600.

Q: What are shipping costs for International?
A: We can quote costs when we have the quantity, weight and dimensions of the package.

Q: I’m a first time International customer.  How do I proceed?
A: Please submit your request by emailing customerservice@hockeysocksonline.com for all your particulars. We will need all your coordinates and will need you to make wire transfer for payment:

Full Item Description with Size/Color/Quantity
Full billing name
Billing Street Address
Billing City
Billing State/Territory
Zip/Postal Code
Billing contact phone number

Full Shipping name
Shipping Street Address
Shipping City
Shipping State/Territory
Zip/Postal Code
Shipping contact phone number

****Delivery method for all other International Orders - Worldwide Express

****Please note that the CUSTOMER is responsible for all customs, duties and taxes of home country on all international orders. When delivered, the delivery person may require an additional payment or you may be billed. This is an amount due for the duties and/or customs brokerage fee...this is not a shipping charge. Please check your local rules and regulations prior to ordering for the amount of these charges.

Return Policy

Q: How do I return?
A: We will NOT accept any returns without an AUTHORIZED RETURN NUMBER – please call our toll free number 1-877-753-5225 for return authorization. Packages without an authorized return number will be refused.
Returns are at the expense of the shipper.
A 20% restocking will apply for any refunds to the CREDIT CARD.

We Accept Visa, Mastercard and PayPal
CSGA-ACAS